Focus First on Service: The Face and Voice of Your Water Utility by American Water Works Association
Focus First on Service: The Face and Voice of Your Water Utility by American Water Works Association PDF, ePub eBook D0wnl0ad
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.From reader reviews:
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